Frequently Asked Questions (FAQ)
General
What makes Fyre Hockey apparel different?
All our jerseys, socks, and gear are proudly made in the USA with pro-quality materials, trusted by elite teams and recreational leagues alike. Every order receives our full attention to detail and fast turnaround.
Do you offer bulk or team discounts?
Yes! We offer competitive pricing and special rates for large bulk team orders. Contact us for a custom quote.
Ordering Process
How do I place an order?
1. Choose your product and style.
2. Select colors, sizes, and upload your logo/artwork.
3. Submit your roster and any customization details.
4. Review and approve your mockup before production begins.
5. Once approved, your order moves straight into production.
Can I get a sample before ordering?
Yes! Contact us to request a sample jersey or fabric swatch.
Can I customize my order?
Absolutely. Most products allow for full-color logos, names, numbers, and sponsor graphics. Customization options are listed on each product page.
Artwork & Customization
What file types do you accept for logos/artwork?
We prefer vector files (AI, EPS, SVG, or high-res PDF), but can work with high-resolution PNG or JPEG if needed.
Will I see a proof before production?
Yes, you'll receive a digital mockup for approval before we start production.
Can you help me with logo or design setup?
Yes, our in-house design team can help with logo setup and basic artwork adjustments.
Production & Turnaround
How long does production take?
Most custom orders are produced and shipped within 5–10 business days after final artwork approval.
Do you offer rush service?
Yes, rush options may be available for an additional fee. Contact us if you need your order urgently.
Shipping
How will my order ship?
We offer several shipping options at checkout. Tracking information will be sent as soon as your order leaves our facility.
Can I track my shipment?
Absolutely! You'll receive a tracking number by email once your order ships.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout.
Returns & Exchanges
Can I return or exchange custom products?
Because every item is made to order, we cannot accept returns or exchanges unless there is a manufacturing defect.
What if my order is defective or incorrect?
If you receive a defective or incorrect item, please contact us within 7 days of delivery. Send photos and details, and we'll resolve the issue quickly—either by replacement or refund.
Sizing & Fit
How do I know what size to order?
A detailed size chart is available on our size and fit section. If you need help, our team is happy to recommend the best fit based on your roster.
Do you offer youth and adult sizes?
Yes, we offer a full range of youth and adult sizes (including goalie cuts and extended sizes on request).
Care Instructions
How should I care for my Fyre Hockey gear?
To keep your Fyre Hockey jerseys, socks, and apparel looking and performing their best, follow these expert care tips:
- Machine wash cold with like colors.
- Turn garments inside out before washing to protect logos and prints.
- Use mild detergent; avoid bleach or fabric softeners.
- Hang dry for best results. Tumble dry low only if necessary.
- Hand wash for extra care, especially on decorated pieces.
- Do not iron directly over logos or printed areas.
- Avoid high heat to prevent shrinkage or fading.
Following these tips keeps your gear vibrant, durable, and game-ready season after season.
Additional Questions
Can I reorder with the same design?
Absolutely! We keep your artwork and design details on file for easy reordering.
Need more help?
Our support team is here for you. Contact us by email or phone—we love helping hockey teams look their best!
Didn’t find your answer? Contact Us and we'll be happy to assist.